Everyday potential customers call or just show up at my Auto Repair shop with parts and a story. Today was no different. 5 either called and asked to get a phone diagnostic and provide parts “Just to make it Easier on ME” or brought the part from Major retailers. Two wanted to bring the parts so the bill would not be so High!. Hello… This is a business that needs to make money on parts and labor. We also provide a tremendous Nationwide Warranty and Roadside assistance when Tim or Jim or Roberta or Richard OR Billy cannot possibly help you.
In some special situations we allow the customer to supply the needed part. We will try our hardest to make the repair process as painless as possible. We stand by our warranties and will stretch the mileage or time if “Fairness” of either is an issue. ACDELCO will provide the Roadside assistance even with a competitor part. Price of Services is what we have refined for 40 years. Rising cost of living and parts have caused a rising labor rate since the 1970’s.
Today’s technician is required to train and learn continuously. Computer guided systems and complex issues require purchase of the needed Management System and Data Information from each manufacturer. Just to keep the doors OPEN much less up to date on the modern automobile have pushed Owners and Technicians into owning Thousands or Hundreds of Thousands of dollars of equipment and tools.
Stop at any parts store and they will sell you a part!. Thats their job. Ask the opinion and you will get as many as stars in the sky. Or parts in the Store…Go to the Internet and type in your make an model. Death and destruction have come and gone riding your vehicle. Get a Youtube video and strike out into my world. Disable the only ride you have and need that other part or God Forbid you were sold the wrong part… “OH I guess it does have Air?”…. Vehicles change mid year and even skip years.
Simple jobs now need to tell the computer they are done. All drivability needs to interface the computer. Light bulbs still burn out… Even led’s…Today’s customer is Beta testing their New Ride. Vehicles are 11 years old AVERAGE. Stuff will wear out. Do what you can but don’t be surprised if what you got sold is not what you really needed. WE CAN FIX IT!
Call and ask. Come in and get a diagnostic. Drop it off and wait for the call. Just remember I Sell Time and Parts for a living. Learning is a hidden cost and must be repaid. We will fix almost all problems presented to us. Some we cannot.
TIME, QUALITY, COST… SOME SAY PICK 2… I SAY ALL THREE COME IN THE FORMULA FOR AUTO REPAIR. JUST BE CAREFUL YOU ARE GETTING WHAT YOU PAID FOR!